General Terms and Conditions of Sale

ARTICLE 1 - Purpose & Scope


The company INOVEDUC, also referred to as "INOVEDUC", operates a Platform accessible via the website https://www.arabiknow.com, through which it offers language learning Services to consumers and non-professional customers, collectively or individually referred to as the "Parties".

These General Terms govern the provision of Services by Arabiknow to Consumers and establish the rights and obligations of the Parties in this context. They constitute the complete agreement between the Parties, cancelling and replacing any prior agreement, whether written or oral, relating to the same subject matter. These General Terms apply exclusively, prevailing over all other conditions, including those applicable to other distribution channels of the Services.

The General Terms are accessible and printable at any time via a direct link on the Platform's homepage. They may be supplemented, where applicable, by specific terms of use, which complement these General Terms and prevail in the event of contradiction.

ARTICLE 2 - Platform Operator

The Platform is operated by the company INOVEDUC, a simplified joint-stock company, registered in the Paris Trade Register under number 978472421, located at 10 rue de la Paix, 75002 Paris.

ARABIKNOW can be contacted at the following details:

Email address: : contact@Arabiknow.com


ARTICLE 3 - Access to the Platform and Acceptance of General Terms


1. Access to the Platform

The Platform is accessible to any individual who meets one of the following conditions:

Be fully legally capable of accepting these General Terms and therefore be at least 18 years old. In this case, the identity of the Account User must be specified.

Obtain the consent of their legal representative if the User does not have full legal capacity. In this case, the legal representative will be responsible for the User's compliance with the General Terms.

2. Site and Services reserved for individuals, teachers, schools and associations.

The Platform and Services are intended for individuals as well as teachers, schools and associations seeking supplementary resources for teaching.

3. Acceptance of the General Terms

Acceptance of these general terms is indicated by a checkbox at the time of Subscription payment. This acceptance must be full and complete. Any membership submitted with reservations is considered null and void. A User who does not agree to be bound by these general terms must neither access the Site nor use the Services.


ARTICLE 4 - Registration on the Platform

1. The Platform offers access to a category of Consumers:

Students, who are the Users using the Platform.

The Consumer can access the Platform as:

Visitor, allowing access to certain content by registering for free on the platform.

Subscribed User, when registered and subscribed to a paid plan.

Subscribed Users and visitors are collectively referred to as "the User".


2. To use the Services the User must:

Either complete the registration form available on the Platform.

In this case, the User must provide ARABIKNOW with the additional information requested. The User expressly authorises ARABIKNOW to access the data of their account on the relevant third-party site.

In all cases, the User must provide ARABIKNOW with all mandatory information. Any incomplete registration will not be validated.

Registration automatically results in the opening of an account in the User's name, giving them access to a personal space where they can manage their use of the Services.

The User guarantees the accuracy, currency and sincerity of all information provided during registration, without any intention to deceive.

They undertake to update this information in their Personal Space in the event of changes, so that it remains consistent with the criteria mentioned above.

The User is informed and accepts that the information entered when creating or updating their Account serves as proof of their identity. The information provided by the User is binding from the moment it is validated.

3.

The User can access their Personal Space at any time by identifying themselves with their login credentials and password.

The User undertakes to use the Services personally and not to allow third parties to use them in their place or on their behalf, under penalty of assuming full responsibility.

They are also responsible for the confidentiality of their login credentials and password. If they notice that their Account has been used without their knowledge, they must immediately contact ARABIKNOW at the contact details provided in article 2 hereof. The User acknowledges that ARABIKNOW is entitled to take all appropriate measures in such cases.


ARTICLE 5 - Description of Services


ARABIKNOW offers, through its Platform, educational services for learning the Arabic language to all users, called "the Plans".

The Progression Plan

The Progression Plan offers access to Services according to the user's level, and includes various tools, such as:

The main features of the Services, including subject descriptions, are presented on the Website.


ARABIKNOW reserves the right to offer other tools it deems useful, in a form and with features and technical means it considers most appropriate for providing the Services.



ARTICLE 6 - Financial Terms

a) Subscription offers

ARABIKNOW offers several subscription plans for the Progression Plan:

The 3-month offer, payable in a single instalment at the time of subscription, and automatically renewable;

The 12-month offer, payable in a single instalment at the time of subscription, and automatically renewable;

The 24-month offer, payable in a single instalment at the time of subscription, and automatically renewable;

The prices of the offers are displayed on the Platform and, unless otherwise stated, are expressed in euros and include all French taxes.

ARABIKNOW reserves the right to offer promotional deals or price reductions at its own discretion and under conditions it deems appropriate.

b) Price revision:

The prices of subscription offers may be revised by ARABIKNOW at any time, at its sole discretion. However, the price applicable to the subscription offer chosen by the Subscribed User will be fixed at the time of subscription and will not be changed even in the event of a price revision on the Platform.

c) Billing:

Services are billed at the time of validation of the subscription offer order, as well as at each subscription renewal.

For automatically renewable offers (3 months, 1 year, 2 years), billing occurs on each anniversary date of the subscription (every quarter for 3-month offers, every semester for annual offers, or every two years).

Invoices are available in the user's personal space.


d) Payment terms:


Payment of the subscription price is made by direct debit from the bank card number provided by the user.

The direct debit is managed by STRIPE, which is responsible for storing the user's bank details for this purpose. ARABIKNOW does not retain any banking information.

The user guarantees to ARABIKNOW that they have the necessary authorisations to use the chosen payment method. They undertake to take the necessary steps to ensure that the automatic debit of the subscription price can be carried out.


e) Late payments and payment incidents:

The user is informed and expressly accepts that any late payment, total or partial, of an amount due on its due date will automatically result, without prejudice to the provisions of article 10 and without the need for prior notice:

(i) the immediate acceleration of all amounts owed by the user and their immediate enforceability;

(ii) the immediate suspension of ongoing services until full payment of all amounts owed by the user;


ARTICLE 7 - Express Waiver of the Right of Withdrawal


Users are informed that in principle, a right of withdrawal applies to service contracts concluded remotely between a professional and a consumer, and this right may be exercised within 14 (fourteen) days following the conclusion of the contract.

However, users are expressly informed and accept that, in the case of a subscription that does not include a trial period, the services are provided to them from the moment of registration and are thus fully performed before the end of the withdrawal period mentioned above. Consequently, they expressly waive their right of withdrawal, which cannot therefore be exercised in accordance with article L.121-21-8 of the French Consumer Code.


ARTICLE 8 - ARABIKNOW Data

The user expressly acknowledges and accepts:

(i) that the data collected on ARABIKNOW's site and computer systems constitute proof of the reality of the operations carried out under these terms;

(ii) that this data constitutes the sole admissible means of proof between the parties, in particular for the calculation of amounts owed to ARABIKNOW.

The user can access this data in their personal space.


ARTICLE 9 - User Obligations

Without prejudice to the other obligations provided for herein, the user undertakes to comply with the following obligations:

The user undertakes, when using the services, to comply with applicable laws and regulations and not to infringe the rights of third parties or public order.

The user acknowledges having read, on the site, the characteristics and constraints, in particular technical ones, of all the services. They are solely responsible for their use of the services.

The user undertakes to use the services strictly for personal purposes. They therefore prohibit themselves from assigning, granting or transferring all or part of their rights or obligations hereunder to a third party, in any way whatsoever.

The user undertakes to provide ARABIKNOW with all information necessary for the correct performance of the services. In general, the user undertakes to actively cooperate with ARABIKNOW to enable satisfactory performance hereof.

The user acknowledges that the services offer them an additional, not alternative, solution for learning Arabic and revision, and that this solution cannot substitute for other means available to the user to achieve the same objective.

The user is informed and accepts that the implementation of the services requires an internet connection, and that the quality of the services depends directly on this connection, for which they are solely responsible.



The user is strictly prohibited from:


ARTICLE 10 - Penalties for Breaches / Termination

In the event of non-compliance with any of the provisions of these general terms or in the event of a breach of applicable laws and regulations by a user, ARABIKNOW reserves the right to take appropriate measures to put an end to the breach.

In the event of a user's breach of an essential obligation arising from these general terms, ARABIKNOW reserves the right to immediately terminate, by letter or email, the user's access to all or part of the services. Termination takes effect automatically on the date ARABIKNOW sends the notification to the user pursuant to this clause. It also automatically results, without prior notice, in the deletion of the user's account, without prejudice to other consequences that may arise from these general terms.


ARTICLE 11 - ARABIKNOW's Liability and Warranty

ARABIKNOW undertakes to provide the services with diligence and in accordance with industry standards. It is important to note that ARABIKNOW is subject to a best-efforts obligation and not a results obligation, particularly with regard to user success, which users expressly acknowledge and accept.

ARABIKNOW undertakes to regularly carry out checks to verify the proper functioning and accessibility of the site. In this regard, ARABIKNOW reserves the right to temporarily suspend access to the site for maintenance reasons. Furthermore, ARABIKNOW cannot be held liable for difficulties or temporary interruptions in access to the site that may result from circumstances beyond its control, force majeure or disruptions to telecommunications networks.

ARABIKNOW does not guarantee to users that the services, which are the subject of constant research to improve their performance and evolution, will be entirely free from errors, defects or bugs, nor that the services, being standard and not specifically designed to meet the personal constraints of a given user, will specifically meet their needs and expectations.

In any event, ARABIKNOW's liability towards the user is expressly limited to only the proven direct damages suffered by the user.


ARTICLE 12 - ARABIKNOW's Intellectual Property

The systems, software, structures, infrastructures, databases and content of all kinds (texts, images, visuals, music, logos, trademarks, databases, etc.) used by ARABIKNOW on the site are protected by applicable intellectual property rights and database producer rights. Any decompilation, disassembly, decryption, extraction, reuse, copying, reproduction, representation, distribution or use, in whole or in part, of any of these elements without prior authorisation from ARABIKNOW is strictly prohibited and may be subject to legal proceedings.



ARTICLE 13 - Personal Data Protection

ARABIKNOW implements a personal data protection policy, the details of which are set out in the document entitled "Personal Data Protection Charter". The user is expressly invited to read this document.


ARTICLE 14 - Advertising

ARABIKNOW reserves the right to include advertising or promotional messages on all pages of the site and in all communications addressed to users, under terms and conditions determined at its sole discretion.


ARTICLE 15 - Duration of Services and Unsubscription

The services are subscribed in the form of quarterly, annual or two-year subscription offers and their duration is indefinite. The user may cancel their subscription at any time by sending a cancellation request email to: support@arabiknow.com, but will continue to have access to their subscription until the next billing period.

Services subscribed in the form of quarterly, annual or two-year subscription offers begin on the subscription date, subject to payment of the price, for a period determined by the subscribed user (hereinafter referred to as the "Initial Period"), from date to date.

They are then automatically renewed for successive periods of the same duration as the Initial Period (hereinafter referred to, together with the Initial Period, as the "Periods"), from date to date, unless terminated by ARABIKNOW or by the user before the end of the subscription period. Any subscription period that has begun is due in full.


ARTICLE 16 - Amendments to the General Terms

ARABIKNOW reserves the right to amend these General Terms at any time.

The user will be informed of these amendments at least 1 day before they come into effect, by any means deemed appropriate.

For subscribed users, these amendments will apply upon renewal of their subscription, with the exception of amendments related to price revision, as indicated in the "Price Revision" article.

A user who does not accept the amended General Terms must unsubscribe from the services in accordance with the procedures set out in article 15.

Any user who continues to use the services after the amended General Terms come into effect is deemed to have accepted those amendments.



ARTICLE 17 - Language

In the event that these general terms are translated into one or more languages, the French version shall prevail in the event of contradiction or dispute concerning the meaning of a term or provision.


ARTICLE 18 - Applicable Law and Jurisdiction

These General Terms and all operations arising therefrom are governed by French law.

These General Terms are written in the French language. In the event of translation into one or more foreign languages, only the French version shall be authoritative in the event of a dispute.

In the event of a dispute regarding the validity, interpretation and/or performance of these general terms, the parties agree that the Paris courts shall have exclusive jurisdiction, unless mandatory procedural provisions provide otherwise.


ARTICLE 19 - Telephone Canvassing

BLOCTEL is the telephone canvassing opposition list on which any consumer can register for free in order to no longer be canvassed by telephone by a professional with whom they have no ongoing contractual relationship, in accordance with law no. 2014-344 of 17 March 2014 relating to consumption.


Under applicable law, it is strictly prohibited for any professional, directly or through a third party acting on their behalf, to contact a consumer registered on this list by telephone, except in cases provided for by law.

However, it is important to note that you may still receive calls in the following situations:

From professionals with whom you have an ongoing contract;

For prospecting calls for the supply of newspapers, periodicals or magazines;

For reasons other than the sale of goods or services, such as calls from a public service, survey and polling institutes, or non-profit associations;

If you have voluntarily and clearly provided your number for the purpose of being called back.

If you are registered on BLOCTEL, ARABIKNOW will only be authorised to contact you if you have an ongoing Subscription Offer or if you have voluntarily provided your number upon registration.

It is important to emphasise that ARABIKNOW does not carry out telephone canvassing operations, but may contact the User by telephone solely in the context of the Subscription.

For further information, you can visit the site https://conso.bloctel.fr.

ARTICLE 20 - Effective Date

These General Terms came into effect on 17 August 2023.